RETURNS & EXCHANGES
Please email firstname.lastname@example.org for exchanges and credit notes. Each piece is made individually around the stone. We offer a fully customised service where we can provide specific videos and images of the exact stone you will be getting. Please don't hesitate to ask for more information. We want you to have exactly what you want! If you have any questions, please email email@example.com
Fade to black Studio accepts exchanges or will give you credit for all returns within 15 days of the receipt on all unworn jewellery.
If you are in LA or Sydney and would like to make an appointment to view the collection in person, please contact us at firstname.lastname@example.org.
All custom and sale pieces are final sale and may not be returned or exchanged.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
FTB studio Jewels are all quality checked before being shipped out, and opals breaking from mishandling is not considered a manufacturing fault and therefore will not be exchanged. Please refer to the care instructions on the website for more information. We reserve the right to refuse unreasonable returns such as:
- General wear and tear
- Damage that has incurred after months of use without proper care
- Re sizing and improper care by other jewellers
- chipped or broken stones
However, please do contact us with your concerns and we will provide advice or fix the item at our discretion.
EXCHANGE FOR SIZE
As FTB studio jewellery is essentially one of a kind, choosing a different size may result in a different stone and will depend on availability.
For full priced items you may exchange for a different size within 10 days from date of purchase (15 days for International orders), Customers will be responsible for all shipping & re-shipping charges for exchanges.
We offer Worldwide shipping. Using either Australia Post, Fedex, UPS or USPS. All items are insured and packaged carefully if they are heading overseas.
Ordering information: When your oder is placed you will be assigned an email confirming your order. When your email is fulfilled, you will receive an email confirming your order is on it's way along with a tracking number.
We accept Visa, Visa Debit, Mastercard, Mastercard Debit, American Express Stripe, and PAYPAL currently on all orders.
We offer customers to shop in AUD and USD which is automatically adjusted by your IP address.
All Opals and gemstones used in Fade to Black opals are ethically sourced and mined. We work with renowned craftsmen in the gem industry that are members of AGTA and GIA associations. Fade to Black is in compliance with environmentally friendly standards when sourcing our materials and working with suppliers. Every piece is handmade in either our Sydney studio, or in Los Angeles. All production is monitored carefully and FTB supports fair trade practices for it's workers.
GENERAL PRIVACY INFORMATION
All information provided by you is protected in accordance with the Australian privacy law. Any information collected is for delivering you your online order.
Any information we collect is used to assist in delivering you your online order and relevant consumer information. We protect your information and do not share it with outside organisations.