RETURNS & EXCHANGES
Please email firstname.lastname@example.org for exchanges and credit notes. Each piece is made individually around the stone, and we offer a fully customised service where we can provide specific videos and images of the exact stone you will be getting. Please don't hesitate to ask for more information. We want you to have exactly what you want! If you have any questions, please email.
Fade to black will only accept exchanges or returns until 7 days after the item was received. After 7 days, credit will be given for all returns within 15 days of the receipt on all unworn jewellery.
Prices marked are in USD.
In the event of an exchange or return, it is the customers responsibility to carefully package and ship the items back to the Studio. Fade to Black is not responsible for lost or stolen packages of returned merchandise.
Ring sizing: You can get your fingers sized at a local jeweller and any ring can be re- sized to your measurements for a $50 additional fee. Please email the studio with any questions regarding sizing information. Alternatively, find your ring size on this website:
All custom and sale pieces are final sale and may not be returned or exchanged.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
FTB studio Jewels are all quality checked before being shipped out, and opals breaking from mishandling is not considered a manufacturing fault and therefore will not be exchanged. Please refer to the care instructions on the website for more information. We reserve the right to refuse unreasonable returns such as:
General wear and tear
Damage that has incurred after months of use without proper care
Re sizing and improper care by other jewellers
chipped or broken stones
However, please do contact us with your concerns and we will provide advice or fix the item at our discretion.
EXCHANGE FOR SIZE
As FTB studio jewellery is essentially one of a kind, choosing a different size may result in a different stone and will depend on availability.
For full priced items you may exchange for a different size within 7 days from date of purchase (15 days for International orders), Customers will be responsible for all shipping & re-shipping charges for exchanges.
We offer Worldwide shipping.
Using either FEDEX, Australia post, UPS or USPS. All items are insured and packaged carefully if they are heading overseas.
Ordering information: When your order is placed you will be assigned an email confirming your order. When your email is fulfilled, you will receive an email confirming your order is on it's way along with a tracking number.
We accept Visa, Visa Debit, Mastercard, Mastercard Debit, American Express, Stripe, and PAYPAL currently on all orders.
All Opals and gemstones used in Fade to Black opals are ethically sourced and mined. We work with renowned craftsmen in the gem industry that are members of AGTA and GIA associations. Fade to Black is in compliance with environmentally friendly standards when sourcing our materials and working with suppliers. Every piece is handmade in either our Sydney studio, or in Los Angeles. All production is monitored carefully and FTB supports fair trade practices for it's workers.
GENERAL PRIVACY INFORMATION
All information provided by you is protected in accordance with the Australian privacy law. Any information collected is for delivering you your online order.
Any information we collect is used to assist in delivering you your online order and relevant consumer information. We protect your information and do not share it with outside organisations.